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Terms & Conditions

By selecting the "I Accept the Terms & Conditions and Privacy Policy" checkbox you accept and agree to be bound by these on-line shopping terms and conditions, Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these On-line shopping terms and conditions affects your statutory rights, either as a consumer or otherwise. And you agree to receive registration, order status, email marketing and other communication from intraflorame.com and its sister sites.

Orders for Delivery outside the UAE

Unless otherwise specified the materials on this website are directed for delivery only within the UAE. We do not represent that any item referred on this website is appropriate for use or available in locations outside the UAE. If you choose to access this website from locations outside the Dubai area you are responsible for compliance with local laws if and to the extent local laws apply.

Vases

If an arrangement is shown with a vase then the price includes the vase. Certain flower and plant products may be delivered in bud to ensure longer life.

Colors, Specifications and Dimensions of Products

We have made every effort to display the colors, specifications and dimensions of items on the website as accurately as possible. The colors you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any color will reflect accurately the color of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice. For example, the bouquets are subject to seasonal availability of flowers.

Substitution Policy

All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

The exact accessory shown on the product image is not guaranteed and depends upon availability. The gift will not change but the accessory may vary in color, shape, etc. If a substitution is required one of equal value & style will be substituted in its place.

Delivery

To avoid problems or delays with delivery, please ensure that you have included the full address details and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

If the recipient is not at the delivery address during delivery, we use our best judgment on the safety of the delivery, and will leave the flowers and/or hampers and/or gift items on the doorstep or leave a door tag and/or a voice mail, asking the recipient to coordinate pickup or delivery. In any case, we will make our best effort to get your flowers and/or hampers and/or gift items delivered to their intended recipients.

we will make every effort to deliver the floral arrangement and/or gift baskets on the requested day. Unfortunately, due to various circumstances, we are unable to guarantee a delivery time.

We will email you a delivery confirmation, to keep you updated about your order.

we will make every attempt to do the delivery without contacting the recipient. However, if we are experiencing difficulties with the delivery we may have to contact them.

Payment

We accept payment by Visa and Master card and any other credit and/or debit cards as we may specify from time to time.

We cannot accept orders from customers under the age of eighteen (18) years. you may use this website only with the involvement of a parent or guardian.

Changes & Cancellations

If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to customerservice@intraflorame.com referencing your order number and the changes you wish to make.

Refund Policy

For a Full 100% Refund the cancellation you should contact 48 hr prior to the delivery. If your order has already been dispatched you will be charged for the delivery.

My Account

To register with the Service you must be over eighteen years of age

When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password. if you forget your password please use forgot password option.